Refund policy
30-Day Returns
We want you to love what you buy. If something's not quite right, you have 30 days from your purchase date to return it.
How to return
To start a return, contact us by mail. Reach out first and we'll walk you through the next steps.
Refunds
Once we receive and check your return, your refund will be processed within 10 days to your original payment method.
Exchanges
Want a different size or color instead of a refund? Just let us know when you reach out, and we'll swap it out if we have it in stock.
What can't be returned
- Final sale items (marked as such at checkout or on the tag)
- Earrings and other pierced accessories, for hygiene reasons
- Swimwear without the hygienic liner still attached
- Anything that's been worn, altered, or damaged after purchase
Damaged or wrong item?
That's on us. Contact us within 7 days of receiving it and we'll make it right — no cost to you.
Contact Us
Address: 331 Kingston Ave, Brooklyn, NY 11213, United States
Email: contact@fashion-queen.shop
Phone: +1 7187567473
Business Hours:
Sunday to Thursday: 11:00 AM – 7:00 PM
Friday: 12:00 PM – 2:00 PM
Saturday: Closed